Hopefully, you have enjoyed viewing our site and are ready to place an order. The following information will guide you through your secure shopping process. If you still have questions please e-mail us so we may assist you.

When Ordering: all items are one-of-a-kind, there are no duplicates.
E-mail us at: firegemsstudio@satx.rr.com

We Accept the Following Credit Payments:

SHIPPING PROCEDURES

Credit Payments

1. Use our "Add to Cart" buttons to select the items you want to purchase.
2. View your purchases by clicking on a "View Cart" button. Make sure everything is listed correctly. Make any needed corrections, then click on the "Update Cart" button.
   All items have a quantity of one.
3. Click on the "Proceed To Checkout" button.
4. Decide on your method of payment:
   Through PayPal, we can accept all major credit cards and you do not have to be a PayPal member. If you are a member, simply follow those checkout directions.
5. Fill out Billing Information and continue following the Checkout process.
   
   NOTE: If you don't already have an account with PayPal, it is easy to set one up, and it is free.
   Log onto www.paypal.com

Check or Money Order Payments
Send your orders VIA e-mail. Before sending in your payment, e-mail us for your final total which will include your shipping and insurance costs. This will also verify that the item you wish to purchase has not been sold.
(All items are subject to prior sale).

In your e-mail, be sure to include:

• Your name
• Complete shipping address
• Description of the item you wish to purchase
• Item number and price

After we receive your e-mail order, a confirmation e-mail will be sent to you with your final total. E-mails are generally answered within 48 hours. All checks must be drawn on US banks. (Allow 7 to 10 working days for a check to clear).

Make all cash payments out to Fire Gems Studio and mail to:
Fire Gems Studio
203 Allensworth Street
San Antonio, Texas 78209

Using The Shopping Cart
Easy purchasing is provided with the shopping cart system. Using the buttons "Add to Cart" and "View Cart" will take you where you need to go, and lead you to a simple checkout process.

PLEASE NOTE: When a purchase totals over $1,000.00, the shopping cart system is not capable of calculating correct shipping and handling charges. Contact us via e-mail with your order information and we will provide complete information on how to proceed.

SHIPPING POLICIES

Shipping Method Used
We ship throughout the continental United States via USPS, (United States Postal Service) Priority Mail. It generally takes 2-3 working days to arrive after shipment. (Alaska and Hawaii may take longer) If you require a different method of shipping, e-mail us to obtain a special price. (All items listed on this site do not include shipping costs until you have placed your order and you proceed to check out).

International Shipping
International shipping is available upon request. Contact us VIA e-mail. International shipping and handling charges are quoted on a "per item" basis. Payments made from outside the USA are limited to International Money Orders or PayPal. International shipments include: Australia, Canada, South America, Europe, and Mexico. (Please be aware that we are not responsible for custom charges or delays).

Packaging
All jewelry, Ba-gua Cures, and Threads Of Life® items are first wrapped in rich purple tissue paper, then placed in a decorative gold foil gift box with a cotton liner. The Mystical artwork is three-dimensional and much larger, they are not shipped in a gift box, but are carefully double-boxed for delicate stained glass shipping. Each item shipped includes a printed card with our company logo.

Shipping Time After Payment is Verified
Our shipping time averages from 7 to 10 working days after payment has been verified. We know our clients are excited about their purchases and anxious to receive them. We do our best to ship as soon as possible.

Insurance
All packages shipped from Fire Gems Studio will include an insurance charge. These charges are minimal considering the protection they provide.

Sales Tax
All Texas residents are required to pay sales tax unless a resale certificate is provided. Any shipments outside of Texas will not be charged sales tax.

C.O.D. Shipping
We do not ship C.O.D. orders. We also do not ship to P.O. Boxes, FPO's, or APO's.

Damaged Shipments
Any items lost during shipping or damaged in transit will not be the responsibility of Fire Gems Studio. Insurance is applied to all of our shipments for our protection and yours.

Purchasing Already Sold Items
We update our website on a regular basis, but all items are subject to prior sale. When an item sells we place SOLD in bold red letters directly under that item. On occasion, more than one client might purchase the same item before we can get a sold sign posted. Because our artwork is one-of-a-kind, the item will be available to the first client who placed the order. If there is a similar item available, we can contact the client involved and of course refund any secondary payments. We appreciate everyone's understanding if this should occur.

NOTE: If the secondary purchase is by credit, it typically takes 1-2 billing cycles for refunds to appear on credit statements. If the purchase is by check or money order, allow 2 weeks to receive the refund.

Contact Us By Phone
Upon special request, we will contact you by phone. We are a very busy studio, our days are filled with designing, production, and shipping orders. E-mail us with the reason for your request along with your phone number and the best time to reach you. We will try to accommodate you as soon as possible. We are in the Central Time Zone.

Ordering A Sold Item
If you are interested in purchasing an item that has already been sold, e-mail us your request and perhaps a similar piece can be created. No two items are ever completely alike: That is our policy! If the required materials are in stock, and time allows, we will create the piece and e-mail you an attached photo for your approval before concluding your purchase. If we do not hear from you within five days after e-mailing you the photo, the item will be placed on our web site for sale.

Special Commissions
If you would like to commission a special piece of art, e-mail us with the details and if our production schedule allows, we will try our best to create an original, just for you.

Our Exchange/Return Policy
It is VERY rare that any of our clients ever ask to return or exchange our art. In general, because of our high quality craftsmanship, photography, and detailed written descriptions, all sales are final. Fire Gems Studio is fair and reasonable, we provide the best possible service to all of our valued clients. If a problem is reported immediately upon you receiving the item, and if the reason for returning it is valid, we will pay shipping and issue a credit to replace the item. If we are not at fault for the item being returned; we are not responsible for returned shipping and there will be a $10.00 processing fee charged. (There are no cash refunds)

NOTE: Any returned item must be sent by insured mail and in it's original condition.
(We do not accept C.O.D. packages).

E-mail us at: firegemsstudio@satx.rr.com Our Mailing Address Is: Fire Gems Studio 203 Allensworth Street San Antonio, Texas 78209 Copyright: All text information, images, and web site design within this site is protected by copyright law and is nontransferable.  Without limitation, the images and information via this web site and contained herein, shall be deemed and remain the exclusive property of Fire Gems Studio (FGS).  It is an illegal act for anyone to make use, print, modify, download, exploit, or in any way copy or reproduce any whole or part of this web site for personal or commercial use.  The U.S. Copyright Act provides that such works are protected by copyright and unauthorized use is strictly prohibited. The terms of this copyright agreement shall be interpreted and enforced in accordance with Texas law.  Legal action will be taken. Copyrighted ©2003-2008 Fire Gems Studio.  All rights reserved.